Privacy & your data

Delete your account & data

You can ask us to permanently delete your productrue account and the data associated with it. Submit the request below and we will verify and process it within 30 days.

What we delete

  • Your account, profile and login credentials
  • Products, catalogues, schemas and media you uploaded
  • Orders, inventory and dealer records you created
  • Contact details, preferences and saved settings
  • Newsletter subscription tied to your email

What we may keep

  • Invoices and financial records (legal requirement)
  • Audit logs required for security and compliance
  • Anonymised, non-identifying usage statistics

Certain records must be retained for up to 7 years to meet UK tax and legal obligations, as described in our Privacy Policy. These are anonymised where possible and never used to re-identify you.

How it works

Submit the form with the email address on your account. We email you to confirm the request came from you (to protect against fraudulent deletions), then permanently delete or anonymise your data within 30 days. You will receive a confirmation once it is complete.

Request deletion

Enter the email address associated with your account. This starts the deletion process — it cannot be undone once completed.

Prefer email? Send your request to [email protected] and we will process it the same way.

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Product management for UK SMBs. Start free, scale when ready.

128 City Road, London, EC1V 2NX

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